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Customers that have purchased from us (Bristol Business Machines)
Free unlimited technical support through email
Free 24-hour telephone support during warranty period
Free software and program updates during warranty period
Component exchange program
Customer program library maintenance
Customers that have purchased through other vendors
Unfortunately, we do not have the resources to provide free technical or programming support for the entire global community on the products that we carry. We can however, offer the following valued services:
Access to our reasonably priced support line during business hours (9:00 AM to 5:00 PM NST)
Programming or Operator Manuals for most Casio models sent via email at a nominal fee of $17 US
Our Service Department Cash Register Tip Of The Week 1:
Check your batteries. The nickel cadium batteries in your cash register play an important role in maintaining your program when your cash register is uplugged or during a power failure. On most models there is a sticker on the right side of your cash register indicating when the batteries are due to be changed. Neglect your batteries and one day you will be confronted with the dreaded "E3" or Error #3, meaning that your program is lost and your machine needs to be re-initialized and completely reprogrammed, generally an expensive and extensive job. Some models have a battery compartment in the rear where you can change the batteries yourself, others are in the form of a "battery pack" within the machine.
Our Service Department Cash Register Tip Of The Week 2:
Baby your printer. The printer in the cash register is the only mechanical component within your cash register and is thus susceptible to wear. Have your printer cleaned and lubricated at least once a year, depending on use. Ideally, have a qualified technician perform this maintenance but if you would rather do this yourself, buy a tin of compressed air and a tin of light lubricating oil (WD-40 works well for us) from any electronic or hardware store. At first clean the paper dust from your printer using the compressed air. In lubricating the printer, lubricate the gears, bushings and the shaft that the printer carriage rides on. Do not be too free with the oil as oil on sensor units will give problems. It is not uncommon for proper care of a printer to extend the life of your cash register twofold.
Our Service Department Cash Register Tip Of The Week 3: